Description
ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
It is a role that involves providing technical support for ICT systems.
| Major Group: 2 | Professionals |
| Sub-Major Group: 26 | ICT Professionals |
| Minor Group: 263 | ICT Network and Support Professionals |
| Unit Group: 2632 | ICT Support and Test Engineers |
Job Outlook
| Weekly Earnings | AUD 2019 |
| Work full-time hours | 91% |
| Growth expected in the next 5 years | Very Strong |
| Gender share | 16% Female, 84% Male |
| Average full-time | 41 Hours |
| Skill level rating | high Skill |
| Average Age | Males: 43.3 |
| Females: 39.6 | |
| Persons: 42.2 | |
| Employed | 6500 |
Alternative Titles
- - Support Analyst
- - Support Architect
Skill Priority in 2023
The Skills Priority List (SPL) offers an elaborate perspective on professions experiencing a shortage at a national level and within individual states and territories in Australia. Additionally, the SPL provides insight into the projected demand for various occupations in the future.
- S: Shortage
- NS: No Shortage
- M: Metropolitan Shortage
- R: Regional Shortage
ICT Support Engineer 263212
| National | ACT | NSW | NT | QLD | SA | TAS | VIC | WA | Future Demand |
|---|---|---|---|---|---|---|---|---|---|
| NS | NS | NS | NS | NS | NS | NS | NS | NS | Moderate |
Occupation List Information
| Occupation on the Skill list | Occupation not on the Skill List |
|---|---|
| Combined Skilled Occupations List (STSOL MLTSSL) | Labor Market Testing Required for 457 List (LMTL) |
| Short-Term Skilled Occupation List (STSOL) | Medium Long Term Strategic Skills List (MLTSSL) |
| Labor Market Testing Required for 457 List (LMTL) |
Unit Group: 2632 ICT SUPPORT AND TEST ENGINEERS
Occupations in Unit Group 2632
- - ICT Quality Assurance Engineer 263211
- - ICT Support Engineer 263212
- - ICT Systems Test Engineer 263213
- - ICT Support and Test Engineers nec 263299
Unit Group 2632 occupations in ACS ANZSCO involves providing technical support and problem-solving for computer systems and networks. This is crucial for the effective functioning of technology in businesses and organisations. Professionals in this group are responsible for ensuring the efficient operation of hardware, software, and communication systems and ensuring that employees have the necessary support to perform their tasks. They are essential in ensuring that IT systems run smoothly and issues are resolved promptly.
Source: Australian Bureau of Statistics and Department of Immigration and Border Protection
Skill Level Requirement
Skill Level: 1
To become an ICT Support Engineer, you typically need a degree or diploma in a relevant field, such as computer science, information technology, or electrical engineering. You will also need strong technical skills, knowledge of various ICT systems and technologies, and excellent problem-solving and communication skills.
Skills Assessment Authority
ACS (Australian Computer Society)
The Australian Computer Society (ACS) is a professional organisation for Information and Communications Technology (ICT) professionals based in Australia. It was founded in 1966 and is the largest professional association in the country dedicated to advancing the skills and expertise of ICT professionals. The ACS aims to promote the interests of its members and the ICT industry, as well as to advocate for ICT policies that benefit society and the economy.
Visa Provision
| ANZSCO | OCCUPATION | SKILLS ASSESSMENT | 189 | 190 | 485 | 491 (STATE) | 491 (FAMILY) | 186 (DIRECT) | 407 (TRAINING) | 494 (REGIONAL SPONSORED) | 482 (TSS MEDIUM TERM) |
| 263212 | ICT Support Engineer | ACS |
Task to Perform for ICT Support Engineer
- Providing technical support to end-users of ICT systems, such as hardware, software, and network components
- Diagnosing and resolving technical issues and problems related to ICT systems
- Installing, configuring, and maintaining ICT systems and equipment
- Testing and evaluating ICT systems and software to ensure they meet the organisation's needs
- Developing and implementing ICT policies and procedures
- Training end-users on how to use ICT systems and equipment
- Collaborating with other ICT professionals to develop and implement new ICT solutions
- Keeping up-to-date with new and emerging technologies in the field of ICT.
Main Industries
- PROFESSIONAL, SCIENTIFIC AND TECHNICAL SERVICES (41.9%)
- WHOLESALE TRADE(7.6%)
- FINANCIAL AND INSURANCE SERVICES (9.4)
- INFORMATION MEDIA AND TELECOMMUNICATIONS (7.5%)
- OTHER INDUSTRIES (31.4%)
English Requirement
| English Requirement | Minimum Score |
|---|---|
| IELTS | 6 (L, R, W) |
| IELTS Speaking | 7 |
| IELTS Overall | 7 |
| OET | B (all) |
| TOEFL iBT (L, R, W, S, Overall) | 12, 13, 21, 23, 93 |
| PTE Academic (L, R, W, Speaking, Overall) | 50, 65, 65 |
Exceptions
- Some states/territories offer exceptions for Australian Graduates.
- Priority Skilled Lists may have specific requirements in certain states/territories.
- UK, Canada, New Zealand, US, and Ireland are exempt from submitting IELTS or OET.
- If licensing/registration requires English proficiency, it must meet the criteria or a minimum IELTS level.
- The required English level must be equal to or higher than the licensing/registration criteria.
- Business Process Re-engineering
- Computer Audit
- ICT Security
- Operating systems – (Unix, Linux, Xenix, Network OS)
- Quality management – (Quality Assurance, Software Quality)
- Risk Management
- Software Engineering
- Software validation – (Software Testing)
- Testing strategies and methods
- Computer forensics
- Computer Science
- Data communications – (WAN, LAN)
- Database design
- Database implementation
- Database Management Systems – (Relational Database, Object Oriented Database)
- Digital communication
- Information security – (Data security)
- Internet forensics
- Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
- Introduction to Information Systems
- Network architecture
- Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
- Software architecture
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