ICT Support Engineer ANZSCO 263212

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ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

It is a role that involves providing technical support for ICT systems.

Major Group 2 - Professionals
Sub-Major Group 26 - ICT Professionals
Minor Group 263 - ICT Network and Support Professionals
Unit Group 2632 - ICT Support and Test Engineers

Job Outlook

Weekly Earnings AUD 2019
Work full-time hours 93%
Growth expected in the next 5 years Very Strong
Gender share 16% Female, 84% Male
Average full-time 41 Hours
Skill level rating Very High Skill
Average Age Males: 43.3
Females: 39.6
Persons: 42.2
Employed 6500

Alternative Titles

  • - Support Analyst
  • - Support Architect

Skill Priority in 2023

The Skills Priority List (SPL) offers an elaborate perspective on professions experiencing a shortage at a national level and within individual states and territories in Australia. Additionally, the SPL provides insight into the projected demand for various occupations in the future.

  • S: Shortage
  • NS: No Shortage
  • R: Regional Shortage

ICT Support Engineer 263212

National NSW VIC QLD SA WA TAS NT ACT Future Demand
NS NS NS NS NS NS NS S NS At Economy-Wide Average

Occupation List Information

Occupation on the Skill list Occupation not on the Skill List
Combined Skilled Occupations List (STSOL MLTSSL) Labor Market Testing Required for 457 List (LMTL)
Short-Term Skilled Occupation List (STSOL) Medium Long Term Strategic Skills List (MLTSSL)
Labor Market Testing Required for 457 List (LMTL)


Occupations in Unit Group 2632

Unit Group 2632 occupations in ACS ANZSCO involves providing technical support and problem-solving for computer systems and networks. This is crucial for the effective functioning of technology in businesses and organisations. Professionals in this group are responsible for ensuring the efficient operation of hardware, software, and communication systems and ensuring that employees have the necessary support to perform their tasks. They are essential in ensuring that IT systems run smoothly and issues are resolved promptly.

Source: Australian Bureau of Statistics and Department of Immigration and Border Protection

Skill Level Requirement

Skill Level: 1

To become an ICT Support Engineer, the ANZSCO Skill Level Classification typically falls under Skill Level 1. This role requires a degree or diploma in a relevant field, such as computer science, information technology, or electrical engineering. You will also need strong technical skills, knowledge of various ICT systems and technologies, and excellent problem-solving and communication skills.

Skills Assessment Authority

ACS (Australian Computer Society)

The Australian Computer Society (ACS) is a professional organisation for Information and Communications Technology (ICT) professionals based in Australia. It was founded in 1966 and is the largest professional association in the country dedicated to advancing the skills and expertise of ICT professionals. The ACS aims to promote the interests of its members and the ICT industry, as well as to advocate for ICT policies that benefit society and the economy.

Visa Provision

As an ICT Support Engineer, several types of visa options are available to work in Australia.

263212 ICT Support Engineer ACS

Task to Perform for ICT Support Engineer

  1. Providing technical support to end-users of ICT systems, such as hardware, software, and network components
  2. Diagnosing and resolving technical issues and problems related to ICT systems
  3. Installing, configuring, and maintaining ICT systems and equipment
  4. Testing and evaluating ICT systems and software to ensure they meet the organisation's needs
  5. Developing and implementing ICT policies and procedures
  6. Training end-users on how to use ICT systems and equipment
  7. Collaborating with other ICT professionals to develop and implement new ICT solutions
  8. Keeping up-to-date with new and emerging technologies in the field of ICT.

Main Industries


English Requirement

English Language Test Minimum Score
International English Language Testing System (IELTS) Minimum Score of 6 (Learning, Reading, Writing), 7 in Speaking and 7 Overall
Occupational English Test (OET) OET result with a Minimum Grade B in all sections
Test of English as a Foreign Language (TOEFL) Minimum Score (Learning: 12, Reading: 13, Writing: 21, Speaking: 23 and Overall 93)
Pearson Test of English (PTE) Academic Minimum Score of 50 (Learning, Reading, Writing), 65 in Speaking and 65 Overall


  • Some states/territories offer exceptions for Australian Graduates.
  • Priority Skilled Lists may have specific requirements in certain states/territories.
  • UK, Canada, New Zealand, US, and Ireland are exempt from submitting IELTS or OET.
  • If licensing/registration requires English proficiency, it must meet the criteria or a minimum IELTS level.
  • The required English level must be equal to or higher than the licensing/registration criteria.

  • Business Process Re-engineering
  • Computer Audit
  • ICT Security
  • Operating systems – (Unix, Linux, Xenix, Network OS)
  • Quality management – (Quality Assurance, Software Quality)
  • Risk Management
  • Software Engineering
  • Software validation – (Software Testing)
  • Testing strategies and methods

  • Computer forensics
  • Computer Science
  • Data communications – (WAN, LAN)
  • Database design
  • Database implementation
  • Database Management Systems – (Relational Database, Object Oriented Database)
  • Digital communication
  • Information security – (Data security)
  • Internet forensics
  • Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
  • Introduction to Information Systems
  • Network architecture
  • Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
  • Software architecture

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Frequently Asked Questions (FAQs)

ANZSCO 263212- ICT Support Engineer.

Description: Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

  • Provides technical support for ICT systems
  • Diagnoses and resolves technical issues
  • Instals configures, and maintains ICT systems and equipment
  • Tests and evaluates ICT systems and software
  • Develops and implements ICT policies and procedures
  • Trains end-users on how to use ICT systems and equipment

  • A degree or diploma in computer science, information technology, or electrical engineering
  • Strong technical skills and knowledge of various ICT systems
  • Excellent problem-solving and communication skills
  • What are some common skills required for this role?
  • Knowledge of operating systems, networks, and databases
  • Ability to troubleshoot technical issues
  • Familiarity with hardware and software installations
  • Strong written and verbal communication skills

  • Banking and Finance
  • Healthcare
  • Education
  • Government
  • Telecommunications
  • Manufacturing
  • Information technology

  • Entry-level: AUD 45,000 to $60,000 per year
  • Mid-level: AUD 70,000 to $90,000 per year
  • Senior-level: AUD 100,000 to $130,000 per year

To develop your skills as an ICT Support Engineer, you can pursue professional development opportunities and certifications, attend training sessions and workshops, stay up-to-date with the latest trends and technologies in the field, participate in online forums and communities, and collaborate with other ICT professionals.

ICT Support Engineers often face several challenges in their roles, such as dealing with technical issues that require a high level of expertise and problem-solving skills and managing competing priorities and urgent requests from multiple stakeholders.